The Customer s Victory Nieuw reisde Henk Raaff met de

reisde Henk Raaff met de Transsiberië Express langs Irkoetsk en Oelan Bator naar Peking

lusten en lasten

vriendschappelijk

I turned back and looked over my shoulder

Een Europese cultuur die

The Customer s Victory Nieuw reisde Henk Raaff met deFrancois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.